Privacy Policy – Seoul Aesthetics

This Privacy Policy (“Policy”) outlines how Seoul Aesthetics Healthcare Technologies Private Limited ("Seoul Aesthetics", “we”, “us” or “our”) collects, uses, processes, stores, discloses, and protects personal information of users (“you”, “your” or “user”) in connection with your use of our website [www.seoulaesthetics.co.in] and/or mobile application (“Platform”), and in relation to services and products offered by Seoul Aesthetics including dermatology, cosmetic, aesthetic, and beauty services (“Services”).

By accessing or using our Platform and/or Services, you consent to the collection, use, disclosure, and processing of your information in accordance with this Policy.

This Policy is published pursuant to:

 ● Information Technology Act, 2000
 ● Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011
 ● Digital Personal Data Protection Act, 2023 (“DPDPA”)
 ● Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002
 ● National Medical Commission (Code of Medical Ethics) Regulations, 2023
 ● Electronic Health Record Standards, 2013

1. General Terms

This Policy is designed to inform you about what personal data we collect, how we use it, under what circumstances we may disclose it, and your rights with respect to your data. By continuing to use our Platform and/or Services, you agree to the terms of this Policy and our data practices as set forth herein.

We may update or amend this Policy at any time, and continued use of our Services after such changes implies acceptance. You are advised to review this Policy periodically.

2. Information We Collect

Personal Information We may collect the following categories of personal data:

● Full name, email address, contact number, date of birth, gender
● Residential address or service delivery location
 ● Medical history, dermatological concerns, allergies, lifestyle inputs
 ● Photographs or videos of your skin, face, or areas under treatment
 ● Billing and payment details (e.g., credit/debit card information, UPI ID)
 ● Government-issued IDs, if required for regulatory compliance
 ● Communications with our team (e.g., emails, WhatsApp, calls)
 ● Consent forms and feedback  

Clinical Data

We may also maintain the following records as part of your treatment journey:

 ● Consultation notes and diagnostic assessments
 ● Progress tracking and treatment logs
 ● Medical test reports, prescriptions, and post-care notes
 ● Images taken during the course of treatment
 ● Any legal or administrative documentation related to your treatment 

3. Cookies and Tracking Technologies

Our Platform may use cookies and similar technologies to:

 ● Enhance user experience
 ● Track user behavior for analytics
 ● Store preferences and login sessions
 ● Measure ad performance 

You can control or disable cookies through your browser or device settings, but doing so may affect functionality or user experience on our Platform.

4. Public Content

Any content (such as testimonials, reviews, or social media comments) you voluntarily share on public platforms or directly with Seoul Aesthetics may be displayed on our Platform or social media accounts. By sharing such content, you grant Seoul Aesthetics a worldwide, irrevocable, royalty-free license to use, reproduce, and publish this content for promotional or educational purposes. 

5. Communications

By registering with us or availing of our Services, you consent to receive communications from Seoul Aesthetics via:

 ● Email
 ● SMS
 ● WhatsApp
 ● In-app notifications
 ● Voice calls

You may opt out of marketing communications at any time by using the “unsubscribe” option or emailing us. However, administrative and transactional communications (e.g., service updates, legal notifications) will still be sent.

6. Social Media Integration

If you interact with Seoul Aesthetics on public social media platforms (e.g., Facebook, Instagram, YouTube), or allow us to repost your comments or testimonials, you acknowledge that we may:

 ● Reuse your content across our digital channels
 ● Display your social media handle and image
 ● Attribute your content to you (unless otherwise requested) You must be at least 18 years of age to provide such consent.

7. Purpose of Data Collection 

Your data is collected for the following purposes:

 ● Personalized Consultation & Treatment Planning
 ● Progress Monitoring over multiple sessions
 ● Clinical Research & Development (using anonymized data)
 ● Customer Education on skin or aesthetic conditions
 ● Remote Support for virtual consultations or follow-ups
 ● Compliance with Legal and Medical Guidelines
 ● Marketing & Promotions, only with your consent
 ● Improving Services through feedback and analytics 

8. Data Sharing and Disclosure

We do not sell or rent your personal data to any third party.

However, under specific circumstances, your data may be shared:

 ● With certified medical professionals within Seoul Aesthetics
 ● With government authorities or law enforcement if legally mandated
 ● With legal advisors or third parties in case of a dispute or litigation
 ● During business transitions such as merger, acquisition, or restructuring
 ● In case of a medical emergency or public health concern
 ● With your explicit consent for external referrals or lab services Such disclosures will always be limited to the minimum required information.  

9. Data Storage and Retention

We retain your personal data securely for a minimum period of 3 years, or longer if required under applicable laws or ongoing treatment requirements.

We implement industry-standard data security practices including:

 ● Role-based access control
 ● Data encryption and secure servers
 ● Periodic audits and access logs

 If you wish to request deletion of your data, you may email or raise a request via the App. Data deletion requests will be processed in accordance with applicable legal and regulatory obligations.

10. Your Rights

Under DPDPA 2023 and other applicable laws, you have the right to:

 ● Access your personal information
 ● Request correction or deletion of your data
 ● Withdraw consent for data processing (subject to limitations) 
 ● Raise grievances related to data handling or privacy violations

All such requests may be submitted to the contact information provided below. 

11. Children’s Privacy

Seoul Aesthetics does not knowingly collect personal information from individuals under 18 years of age unless such information is provided by a parent or legal guardian. If you believe your child has submitted data to us, please contact us for deletion.

12. Third-Party Links

Our website or app may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. You are advised to review their respective privacy policies.

13. Customer Support and Contact Information

For any questions, requests, or grievances related to this Privacy Policy or your personal data, you may contact us:

Email: support@seoulaesthetics.co.in 
Phone: +91-9835343987 
Website: www.seoulaesthetics.co.in